Information about buying an outdoor kitchen on Myoutdoorkitchen.co.uk
Welcome to the payment guide of our outdoor kitchens. Here you can find the information about payment and delivery conditions. In case of questions and doubts, contact our customer service team, we would be happy to help you!
Responsible for payment
When you click “send order” in our checkout your purchase is finalized and you will have a payment responsibility for the specific order. When you place an order, you will receive an acknowledgement email confirming receipt of your order. We reserve the right to have products selling out of stock, if your order is affected we will contact you by email immediately.
All the prices we display include VAT and shipping (orders over £100) within Mainland England and Wales. For more info regarding deliveries please contact our custom service team.
Payment in advance
You can choose to pay in advance before your order is delivered. We will send you an email confirmation with instructions on how to pay into our bank account. Your order will be dispatched as soon as we receive your cleared payment. This will normally show in our account within 2-3 bank days. When the order is sent, you will receive an invoice for accounting purposes.
Payment by card
When paying by card, the total sum of your order will be reserved directly on your card upon the placement of your order. The amount will be withdrawn from your card within 7 days after placing the order. If you do not require your order to be debited before your order has been delivered, we kindly ask you to select another payment method.
In partnership with Klarna we offer the following payment methods whereby the payment is made directly to Klarna:
PayLater: A payment period of 30 days from when the order is shipped. No invoice administration fee is added. A credit check is conducted so that a credit note can be issued.
PayOverTime: The amount is paid off in installments over an agreed period of time. A credit check is conducted so that a credit note can be issued.
You can find further information about Klarna’s terms here .
We offer payment with PayPal. When choosing this payment method, you will automatically be forwarded to PayPal. We send your order and order confirmation as soon as we have received your payment.
All our outdoor kitchens are sent by DHL. If you buy an outdoor kitchen with us, it will arrive at your home. NOTE! DHL will not help you carry the products ordered, but it can be good to have help ready for carrying the items on delivery (unless otherwise agreed with us). For a business address, products from us are always delivered the day after we send them (between 08:00 to 21:00). For individuals, DHL will contact you a few days before delivery and you, along with DHL, will determine an appropriate time for delivery. Often, delivery is made within a 3 hour interval, for example between 08:00 to 11:00*. Local deviations may occur and sometimes there can be set dates and times for delivery. Business customers can also request notification from DHL. In these cases, please contact us at customer service beforehand.
Delivery fee We charge a £25 delivery fee.
Please note!The delivery time may vary for different products and if the product is in stock, a delivery time of 2-5 days from receipt of order and approval of payment applies. Remember to check the goods when they arrive! Visible damage should be reported directly to the driver and hidden damage reported within 7 days after receiving the shipment. Please always receive the goods yourself, so that they are not waiting for a long time without being checked. We can do nothing to remedy shipping damage filed later than 7 days.
When adjusting/changing delivery address we charge a fee of 20 £.
If you have received damaged goods, contact us before installing them in order to save unnecessary installation costs. Please make sure that you have received all items in your order and that no parts are missing before you book an installation. If you find out that parts are missing after the fact, we will not pay for double installation costs.
*If you do not receive or pick up your package within 14 days, a fee for uncollected parcels applies. The fee is as follows:
Complete kitchens - £90
Other products - £20
RIGHT OF REVOCATION
When purchasing a product from us, you always have the right to change your mind within 14 days. This means in simple terms that you are able to cancel your purchase within 14 days from the date you received the product. The product does not need to be returned to us within the 14 days, but you need to notify us within 14 days. This is done most easily by email. The repayment of your paid sum (in full, including shipping & handling fee) will be returned to you as soon as possible.
The legal requirement is 30 days from the date we receive the returned products, but this is of course always sent faster.
To get a full refund of the order value upon exercise of the right to return, the goods must be in the so-called essentially unchanged condition. If the product has been used, a depreciation cost will be deducted, which is the value of depreciation of the goods which can be deemed to have been in use. This decrease is primarily determined based on what the product can be sold for as used.
When exercising the right of withdrawal you are responsible for return shipping. Please feel free to contact us in advance to find out what the return shipping for your product is.
Contact us at email@example.com or call our customer service at 02038 087703.
1. What do we store and how do we use it?
Lindström & Sondén AB collects customer user data in order to deliver a seamless and safe service for customers. We collect data by three reasons.
A. To be able to complete purchases.
B. Through contact with our customer relations team.
C. Through our loyalty program.
This data may include your name, delivery and billing address, email address, contact numbers and specific purchase details. Please see Attachment 1 for detailed information about the information gathered. In addition to data collection, when you browse our websites, we automatically receive your computer’s internet protocol (IP) address in order to transfer information that helps us learn about your browser and operating system. This is not connected to any personal information.
2. On what basis are you storing my personal data?
There are a number of lawful basises for storing customer data, such as legal basis and consent. Please see attachment 1 for a specification of which lawful basis we have for certain types of activities related to your communication with us.
3. How do you get my consent?
The information collected when placing an order is based on legal requirements. When you provide your personal information by applying to our loyalty program or contacting our customer service team, we imply that your consent of us collecting it and using it for that specific reason only.
4. How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at firstname.lastname@example.org or LSbolagen, Havsbadsvägen 1, 262 63 Ängelholm (SWEDEN).
The same goes for any matter regarding transfers of your personal information to other companies.
In order to protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Personal data is not transferred to third parties except for:
Authorities on statutory grounds. We are required to pass on your personal information to third parties when applicable law requires this, for example, to authorities for the purpose of tracking criminal activities and protecting public security.
Authorized partners which need the specific information in order to complete your purchase. This is:
Logistic partners for delivery
Payment partners for payment
IT-partners that we need to run our services, such as hosting partners, customer service softwares.
CLAIMS AND WARRANTY
When purchasing an outdoor kitchen from Myoutdoorkitchen.co.uk, your satisfaction and peace of mind are our utmost priorities. We strive to provide you, as a customer, with maximum assurance in your purchase. Our comprehensive outdoor kitchen warranties from Myoutdoorkitchen and Skeldervik are designed to allow you to enjoy your new outdoor kitchen without worry:
For outdoor kitchens and other products that do not belong to the above mentioned product ranges, we offer a 1 year warranty and 6 years from the date of purchase in the UK (5 years in Scotland). You do not need to register your purchase to activate this standard warranty.
If you have problems with your product outside the warranty period, we will help you contact the vendor, free of charge. In case of shipping damage or product defects, please contact us at email@example.com or call our customer service at 02038 087703
The product is and is sold as a bargain. The product may be packaged in non-original packaging, but is well packaged upon delivery. The product may have been in operation and/or been repaired. Before they are sold, bargain products are thoroughly functionally and aesthetically examined by technicians. This is also the reason why, although the product is a bargain, you get a 6-month warranty on your purchase.
Our search results are based on relevance. Relevance depends on the data in the product titles, description and specifications in relation to the search text. The order in which products are presented is ranked according to how quickly our automated system identifies the product as relevant and is then sorted in descending order. Search rankings are never based on personal information and searches are never stored.
Handling and approval of reviews
Product reviews play an important role in the buying process. Transperency is important to us, which is why we only show reviews left by customers who have purchased a product from us.
We verify customers using the email address provided both when placing an order and submitting a review. Our reviews are manually administered internally and may therefore be published with some delay.