Purchase information

When you click “send order” in our checkout your purchase is finalized and you will have a payment responsibility for the specific order. When you place an order, you will receive an acknowledgement email confirming receipt of your order. We reserve the right to have products selling out of stock, if your order is affected we will contact you by email immediately.

All the prices we display include VAT and shipping (orders over £100) within Mainland England and Wales. For more info regarding deliveries please contact our custom service team.

You can choose to pay in advance before your order is delivered. We will send you an email confirmation with instructions on how to pay into our bank account. Your order will be dispatched as soon as we receive your cleared payment. This will normally show in our account within 2-3 bank days. When the order is sent, you will receive an invoice for accounting purposes.

When paying by card, the total sum of your order will be reserved directly on your card upon the placement of your order. The amount will be withdrawn from your card within 7 days after placing the order. If you do not require your order to be debited before your order has been delivered, we kindly ask you to select another payment method.

In partnership with Klarna we offer the following payment methods whereby the payment is made directly to Klarna:

PayLater: A payment period of 30 days from when the order is shipped. No invoice administration fee is added. A credit check is conducted so that a credit note can be issued.

PayOverTime: The amount is paid off in installments over an agreed period of time. A credit check is conducted so that a credit note can be issued.

You can find further information about Klarna’s terms here .

We offer payment with PayPal. When choosing this payment method, you will automatically be forwarded to PayPal. We send your order and order confirmation as soon as we have received your payment.

PayByBank offers a smooth and efficient payment solution for your purchases. The open banking solution enables you to pay directly from your bank through a secure account-to-account transfer. You complete your payment in just two simple steps – without the need to register or create an account.

All our outdoor kitchens are sent by DHL. If you buy an outdoor kitchen with us, it will arrive at your home. NOTE! DHL will not help you carry the products ordered, but it can be good to have help ready for carrying the items on delivery (unless otherwise agreed with us). For a business address, products from us are always delivered the day after we send them (between 08:00 to 21:00). For individuals, DHL will contact you a few days before delivery and you, along with DHL, will determine an appropriate time for delivery. Often, delivery is made within a 3 hour interval, for example between 08:00 to 11:00*. Local deviations may occur and sometimes there can be set dates and times for delivery. Business customers can also request notification from DHL. In these cases, please contact us at customer service beforehand.

Delivery fee

Order value over £ 3000: £99
Order value between £100 and £ 2 999: £25
Order value below £ 100: £ 9.99.

Please note that we may charge a higher fee for deliveries with carry-in service and deliveries to Scotland, Ireland, and Northern Ireland.

Please note!The delivery time may vary for different products and if the product is in stock, a delivery time of 2-5 days from receipt of order and approval of payment applies. Remember to check the goods when they arrive! Visible damage should be reported directly to the driver and hidden damage reported within 7 days after receiving the shipment. Please always receive the goods yourself, so that they are not waiting for a long time without being checked. We can do nothing to remedy shipping damage filed later than 7 days.

When adjusting/changing delivery address we charge a fee of 20 £.

If you have received damaged goods, contact us before installing them in order to save unnecessary installation costs. Please make sure that you have received all items in your order and that no parts are missing before you book an installation. If you find out that parts are missing after the fact, we will not pay for double installation costs.

To ensure responsible handling of packaging and recycling, we are introducing an environmental and packaging fee for orders exceeding £ 50. This fee contributes to the costs of sustainable packaging solutions, recycling initiatives, and eco-friendly delivery processes.

The fee is £ 2.99 and is automatically added at checkout. It will be clearly displayed before you complete your purchase. By introducing this fee, we can continue our efforts toward more sustainable and responsible transport solutions.

When purchasing a product from us, you always have the right to change your mind within 14 days. This means in simple terms that you are able to cancel your purchase within 14 days from the date you received the product. The product does not need to be returned to us within the 14 days, but you need to notify us within 14 days. This is done most easily by email. The repayment of your paid sum (in full, including shipping & handling fee) will be returned to you as soon as possible.

The legal requirement is 30 days from the date we receive the returned products, but this is of course always sent faster.

To get a full refund of the order value upon exercise of the right to return, the goods must be in the so-called essentially unchanged condition. If the product has been used, a depreciation cost will be deducted, which is the value of depreciation of the goods which can be deemed to have been in use. This decrease is primarily determined based on what the product can be sold for as used.

When exercising the right of withdrawal you are responsible for return shipping. Please feel free to contact us in advance to find out what the return shipping for your product is.

Contact us at info@myoutdoorkitchen.co.uk or call our customer service at 02038 087703.

Our privacy policy is based on the Data Protection Act 2018 (DPA 2018) and the UK General Data Protecion Regulation (UK GDPR). Detailed information about GDPR is found on their webpage.

Lindström & Sondén AB, 556762-7392, Havsbadsvägen 1, 262 63 Ängelholm, is the owner of personal information gathered from this site. This privacy policy explains how we handle personal data.

Lindström & Sondén AB collects customer user data in order to deliver a seamless and safe service for customers. We collect data by three reasons.

A. To be able to complete purchases.

B. Through contact with our customer relations team.

C. Through our loyalty program.

This data may include your name, delivery and billing address, email address, contact numbers and specific purchase details. Please see Attachment 1 for detailed information about the information gathered. In addition to data collection, when you browse our websites, we automatically receive your computer’s internet protocol (IP) address in order to transfer information that helps us learn about your browser and operating system. This is not connected to any personal information.

Our web sites use cookies in order to make it functional.

There are a number of lawful basises for storing customer data, such as legal basis and consent. Please see attachment 1 for a specification of which lawful basis we have for certain types of activities related to your communication with us.

The information collected when placing an order is based on legal requirements. When you provide your personal information by applying to our loyalty program or contacting our customer service team, we imply that your consent of us collecting it and using it for that specific reason only.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@myoutdoorkitchen.co.uk or LSbolagen, Havsbadsvägen 1, 262 63 Ängelholm (SWEDEN). The same goes for any matter regarding transfers of your personal information to other companies.

In order to protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Personal data is not transferred to third parties except for:

Any changes to our privacy policy in the future will be published on this page and/or in our terms of purchase. More urgent changes to this privacy policy may be announced by email.

When purchasing an outdoor kitchen from Myoutdoorkitchen.co.uk, your satisfaction and peace of mind are our utmost priorities. We strive to provide you, as a customer, with maximum assurance in your purchase. Our comprehensive outdoor kitchen warranties from Myoutdoorkitchen and Skeldervik are designed to allow you to enjoy your new outdoor kitchen without worry:

Myoutdoorkitchen Stainless Collection: 10 years* warranty. Read more here
Myoutdoorkitchen Black Collection: 10 years* warranty. Read more here
Myoutdoorkitchen Nordic Line: 3 years* warranty. Read more here
Myoutdoorkitchen Designer Series: 3 years warranty.
Skeldervik: 10 years* warranty. Read more here

For the above guarantees to apply, you need to activate your extended guarantee on the brands' websites, myoutdoorkitchenbrand.com or skeldervik.com .

Pepper: 3 years warranty. You do not need to register your purchase to activate this warranty.

For outdoor kitchens and other products that do not belong to the above mentioned product ranges, we offer a 1 year warranty and 6 years from the date of purchase in the UK (5 years in Scotland). You do not need to register your purchase to activate this standard warranty.

If you have problems with your product outside the warranty period, we will help you contact the vendor, free of charge. In case of shipping damage or product defects, please contact us at info@myoutdoorkitchen.co.uk or call our customer service at 02038 087703

The product is and is sold as a bargain. The product may be packaged in non-original packaging, but is well packaged upon delivery. The product may have been in operation and/or been repaired. Before they are sold, bargain products are thoroughly functionally and aesthetically examined by technicians. This is also the reason why, although the product is a bargain, you get a 6-month warranty on your purchase.

In accordance with legal requirements, every consumer is obliged to dispose of waste electrical and electronic equipment (old appliances) properly and separately from household waste. Old accumulators (batteries) and lamps that can be removed from the old appliance must also be disposed of separately.

When purchasing a new electrical or electronic appliance, you have the option of having your old appliance disposed of by us free of charge.

If you wish the old appliance to be disposed of when the new appliance is delivered, please let us know in advance. Please contact our customer service.

It is your responsibility to delete any personal data on the old appliance you wish to dispose of.

We ask you to pack the old appliance and return it with the pallet on delivery. For logistical reasons, the old appliance may be collected on a different day to the day of delivery. This also takes place by appointment and from the kerbside.

Our search results are based on relevance. Relevance depends on the data in the product titles, description and specifications in relation to the search text. The order in which products are presented is ranked according to how quickly our automated system identifies the product as relevant and is then sorted in descending order. Search rankings are never based on personal information and searches are never stored.

Product reviews play an important role in the buying process. Transperency is important to us, which is why we only show reviews left by customers who have purchased a product from us.

We verify customers using the email address provided both when placing an order and submitting a review. Our reviews are manually administered internally and may therefore be published with some delay.